Privacy Policy & Communication Terms

Effective Date: April 2026
Business Name: Texas Mold Remediation & Construction
Website: https://texasmoldremediation.com/

1. Introduction

At Texas Mold Remediation & Construction, we understand that our work involves your home, your business, and your safety. Protecting your personal information is just as important as protecting your property.

This policy explains how we collect, use, and protect your information when you interact with our website, request services, or communicate with our team.

By using our website or submitting your information, you agree to the terms outlined below.

2. Communication & Service Updates

When you contact or work with us, you may receive communication related to:

• Inspection scheduling and service appointments

• Project updates and remediation timelines

• Customer support and follow-ups

• Post-service feedback and review requests

• Safety or service-related notifications

• Limited service-related promotions

Communication methods may include:

• SMS / MMS (text messaging)

• Email

• Phone calls

Message frequency will depend on your project and interaction with our services.

Standard carrier and data rates may apply.

3. Consent & Opt-Out

You provide consent when you:

• Submit a contact form or service request

• Call or message our business

• Engage with our website or communication tools

You may opt out at any time:

• Text Messages: Reply STOP

• Help: Reply HELP

• Direct Request: Contact us to be removed from all communication

Please note: Opting out of one communication channel does not automatically cancel active service-related communication unless requested.

4. Information We Collect

A. Information You Provide

We may collect:

• Name, phone number, email

• Property address or service location

• Details about mold, water damage, or restoration needs

• Photos or documentation related to damage

• Messages, feedback, and service communication

B. Automatically Collected Data

When visiting our website:

• IP address and general geographic location

• Device and browser information

• Pages visited and time spent on site

C. Project & Service Data

Due to the nature of our services, we may also collect:

• Inspection findings

• Environmental conditions (moisture, mold presence)

• Project documentation and remediation notes

This information helps ensure proper treatment, safety, and compliance with remediation standards.

5. Cookies, Tracking & Analytics

We may use tracking tools such as:

• Google Analytics

• Advertising platforms (Google Ads, Meta)

• Call tracking systems

These tools help us:

• Understand website traffic

• Measure marketing performance

• Improve customer experience

You can manage cookies through your browser settings.

6. How We Use Your Information

We use your information to:

• Schedule and perform inspections and remediation

• Communicate project updates and timelines

• Provide estimates and service recommendations

• Improve service quality and customer experience

• Maintain compliance with safety and regulatory requirements

• Protect against fraud and ensure secure operations

We do not sell your personal information.

7. Text Messaging Privacy

If you opt into messaging:

• You may receive updates, reminders, or follow-ups

• Message frequency varies

• You can opt out anytime

Important:
Your mobile information is never sold or shared for marketing purposes.

We only share necessary data with service providers (such as messaging platforms) or when required by law.

8. Sharing & Third-Party Services

We may work with trusted providers for:

• Website hosting

• Communication systems

• Analytics and tracking

• Marketing platforms

These providers are required to protect your data and use it only for service-related purposes.

We may also disclose information if required to:

• Comply with laws or regulations

• Protect our business or customers

• Prevent fraud or misuse

9. Data Security

We take reasonable steps to protect your information, including:

• Secure systems and monitoring

• Controlled access to sensitive data

• Routine updates and security practices

However, no digital system is completely secure.
We recommend avoiding sending sensitive information through unsecured channels.

10. Third-Party Links

Our website may include links to external platforms or resources.
We are not responsible for how those third-party sites collect or use data.

11. Data Retention

We retain information only as long as necessary to:

• Complete services and projects

• Maintain records and documentation

• Meet legal and compliance requirements

When no longer needed, data is securely deleted or anonymized.

12. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request corrections

• Request deletion

• Opt out of certain communications or tracking

To make a request, contact us directly.

13. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect data from minors.

14. Updates to This Policy

We may update this policy as needed to reflect changes in services, technology, or legal requirements.
Updates will be reflected by the revised effective date.

15. Contact Information

For questions regarding this policy:

Texas Mold Remediation & Construction
Website: https://texasmoldremediation.com/
Phone: 806-891-3648